Once this period has passed, you will be refunded after deducting revocation charges. It determines all of the reversal terms. Later, you may have to pay a reversal fee when needed. Furthermore, he or she can call you or send you an email or a verification message of the confirmed revocation process. All rights reserved. Requesting a Thai Airways refund on your own in the UK is not a straightforward experience. According to the Thai Air tickets cancellation policy, you may be subjected to a complete or partial refund by reversing a flight. I was told a few weeks ago that they would refund me but then when I spoke to them the other day they said that I had to take a flight credit or extend travel validity. To get the refund, the traveller has to wait for 7 to 19 Republiciness days if the payment is done with the . Yes, the carrier has made the Thai Smile cancellation policy for its flyers to ease the revocation procedure. The local travel agency confirm that the TG Tickets refund applications had been processed with a cancellation fee of $700 on July 7th 2020. Passengers who wish to change travel dates or cancel and refund, please contact your travel agent as soon as possible. . The following year, Thai lost US$369.5 million. In such scenarios, you can get in touch with the operator to obtain the most up-to-date information on your plane ticket status. Due to Covid TA cancelled these flights in July. However, those who used an online travel agent to book flights but organised their accommodation separately will have to claim on their travel insurance and will be successful only if they bought one of the 50% of policies that pay out in such circumstances. All rights reserved. It's more the lack of communication which irritates. The airline buckled under the pressure of US$9.8 billion in debts and the worldwide travel downturn. -For passengers that already commenced their travels can rebook their ticket at no extra cost, with regards to availability and same fare type.-Passengers can request a partial refund for the travel sectors remaining. THAI is pleased to extend its validity up until December 31, 2023. Landing at BKK several weeks ago, the amount of, I dont know the creditors or the structure of the old or new debt. When your flight is expected to have a long delay, passengers are entitled to receive care while waiting. Some passengers have been waiting almost a year to get their money back from the Thai national carrier, which continues to take new bookings. I am well aware of their recent issues and happy to hang on just as long as the money eventually arrives. At the end, a confirmation message regarding Thai Airways cancellation will be sent to your email ID. Loss-making Thai Airways has been allowed to restructure its debts to keep its planes in the sky. By doing so, you will not be levied any extra charges. The customer care number of Thai Airways can be reached at (66-2) 356-1111. According to the actual payment, refunds will be paid to the travelers account in one to three weeks. Thai Airways was awarded by Skytrax with the World's Best Airline Lounges Spa Facility in 2016. All rights reserved. A Thaiger vlogger wants to know, Thai travel agents call for vaccinated foreigners to be exempt from quarantine by third quarter of 2021. Notwithstanding this, THAI remains committed to extending the utmost attention and care to all customers who have pending ticket refund requests. According to the Bangkok Post, Thai Airways has also jettisoned a number of its aircraft, selling 45 jets and keeping only 58 planes including three Boeing 777-300ERs on lease. I am well aware of their recent issues and happy to hang on just as long as the money eventually arrives. Furthermore, choose your plane ticket and hit the Cancel tab.4. Thousands of passengers who had flights cancelled last year by Thai Airways will have to wait another three months to discover whether they will be refunded or have lost their money. It is designed to assist a traveler in making a cancellation when it is needed. Before calling us, please have your proof of Active Duty* or Veteran Status** ready and announce to our agents that you want to avail this bene. Didnt receive an activation email? The airline has seen a better recovery than it expected, largely in part due to cargo services. Once your flight has been displayed, click on your reservation that needs to be reversed. THAI Airways. These cookies do not store any personal information. In September 2020, the Central Bankruptcy Court in Bangkok ordered the airline into a business rehabilitation program. As part of its revised business plan approved by the Central Bankruptcy Court in Bangkok on Thursday, Thai Airways will finally begin refunding ticket purchases made by customers before it filed for bankruptcy in May 2022. Well send you an email containing the activation link. Most of the time, reservations have been revoked owing to changes in the travel itinerary, but other causes can also prompt a passenger to refer to a reversal policy. expand_more. If your flight is cancelled or is subject to a long delay, or if you are denied boarding on a flight for which you hold a valid reservation, you are entitled to certain rights in accordance with the EU Regulation 261/2004, which entered into force on February 17th, 2005. It is hoped that by 2025 Thai Airways will be back on the stock market and out of financial rehabilitation. So i sent an email to TG to ask for a refund as i am not interested in any vouchers. In addition to this, the e-Boarding pass will also be sent to your email address by the respective airline. - Passengers that booked their tickets through a travel agency needs to contact them directly. Why would anyone in their right mind have faith in the. Resend one to yourself here. Thai Airways filed for bankruptcy protection in May 2020. Thai Examiner uses cookies on its website to give you the most relevant experience by remembering your preferences and repeat visits. The Guardian understands that there are thousands of people in Brownes position after asking for a refund rather than a voucher, not only with Thai Airways but with a number of airlines. It also expressed concern about the airline incurring further debt. expand_more. This website is best viewed with Chrome, Firefox, Safari and Internet Explorer v.11 or higher. Prayut to make his move for a third term but is the battle for power already lost to Pheu Thai? Refund payments paid through credit cards and other means, to be complete by the 31st of January 2024 Under revised provisions, agreed by the court on Thursday, these payments are expected to be paid, in many cases through the refund of credit card payments, to passengers by the end of January 2024. I've twice emailed the Sydney Thai office but as yet not a single reply. No . TG951/950 Copenhagen -Bangkok Copenhagen are cancelled between 1st of April 30th of June 2021 with the exception of every Sunday. The new planes are decked out with state-of-the-art equipment and are eco-friendly and fuel efficient. Find the lowest prices for flights from Chengdu to Kuala Lumpur and enjoy award-winning service and in-flight entertainment from Thai Airways See all great offers! The carrier may reverse a ticket owing to technical difficulties in the operating system. Fill out the form, and within 20 business days, you will get your refund. Under revised provisions, agreed by the court on Thursday, these payments are expected to be paid, in many cases through the refund of credit card payments, to passengers by the end of January 2024. 2. Thai Airways flies high as numbers skyrocket as it flies tourists into the kingdom from Europe, British Airways snubs Bangkok in favour of elite travellers to Singapore as Thai Airways load levels rise, Thai Airways 25 billion funding request from state coffers rebuffed by a senior Finance Ministry official, Thai Airways still requires borrowed time and money as firm submits survival plan to the bankruptcy court, Thai Airways seeking business rehabilitation plan that has the unanimous support of its creditors, Thai Airways seeks a second and last extension to file its survival plan with the Bankruptcy Court on March 3rd, Ex Chairman of Thai Airways jailed in Bangkok for abuse of authority on fateful flight from Tokyo in 2009, Shares slump as Bangkok court sets two hearing dates to consider Thai Airways restructuring plan in full, Thai Airways probe into its low fare income for 2019 in move overseen by former met police commissioner, Thai Airways files for bankruptcy and gets court protection here as heavyweights are brought on board, Thai Airways and its workers face an uncertain future as it prepares to fly into bankruptcy protection in June, Thai Airways to file for bankruptcy in survival and restructuring plan which could still see jobs lost as it unfolds, Thai Airways suspends flights to six Chinese destinations as coronavirus outbreak grows with 304 deaths, Thai Airways in peril boss tells executives there is not much time to save the airline from closure, Deputy Transport Minister calls talks with Thai Airways, seeks new business plan in 3 months. Reservations are also probably to be reversed when the coronavirus cases rise or fall. So a week ago Thai airways cancelled my flights for May. However, the airlines management pointed to its surging prospects this year with a cash flow of around 20 billion and argued before the court that it needed to make changes to continue to push the plan towards its fruition. The amount to be refunded, under the revised plans approved by the court, will be linked to the value of the tickets paid for by the customer. Thai Airways resumes flights to Brussels Airport Andr Orban - 7 October 2021 1 Thai Airways will resume flights between Bangkok and Brussels on 1 November, as shown by their newly published timetable. 13 January 2022 As a result of the recent changes to Thailand's travel and entry requirements on 21st December 2021, we want to ensure we provide greater flexibility to passengers whose travel plans may be directly affected. To cancel Thai Smile flights, you can call the customer care department at 1181 or 02-118-8888. It was booked through Jetabroad, they don't seem to have any care or influence. As I've noted before . Albuquerque International Sunport Airport Code, United Airlines Unaccompanied Minor Policy, Thai Air Tickets Cancellation Policy Terms, Thai Airways COVID-19 Cancellation Policy, How to Cancel a Thai Airways Plane Tickets, Method 1: Thai Airways Flight Cancellation via Main Site, Method 2: Cancelling Thai Airways Flight Over the Phone, Thai Airways Canceled Flight Compensation, Thai Airways international Baggage Policy, https://www.youtube.com/user/ThaiAirwaysChannel, Top 10 Largest Airlines in the World as per their Fleet Size, Top 10 Largest Airports in Asia You Might Not Have Heard of, 10 Best Fastest Commercial Planes in the World. Click on the My booking feature in the Manage section.3. Last year, the losses blew out to US$4.5 billion. Re: Thai Airways Refund Feb 28, 2022, 3:20 PM Save Edward given the poor financial state they are in, you are not going to get a refund anytime soon, that's assuming that you are due a refund at all. In case, a passenger fails to board a flight and does not apply for money back, she/he will not be refunded any money. Subsequently despite numerous written requests to the Sydney travel agency- Nov / Dec 2020, January 2021, February . Flights were cancelled by Thai Airways. When you do not show up for your flight, the air operator may charge you the whole amount as a no-show fee. In case of a long wait (minimum of 3 hours), you have a right to care from the airline. To initiate the process, kindly navigate the Thai Airways website. Assuming that a carrier like Thai Airways reverses a booking because of natural calamities, a flyer will not be paid any reimbursement. The airline has reduced its aircraft fleet to 58 planes, in the process, selling off 45 aircraft while it is expected to have taken delivery of three new Boeing 777-330 ER aircraft in October with two of these planes already delivered on October 18th and 19th while the third is due on October 26th. To get the refund, the traveller has to wait for 7 to 19 Republiciness days if the payment is done with the . We can't and won't accept accountability for their acts. I'm still waiting. This category only includes cookies that ensures basic functionalities and security features of the website. Click on it. From . Book Flights from Chengdu to Kuala Lumpur with Thai Airways. This, according to management, is proscribing the ability of those working to rehabilitate the airlines business to operate a fuller flight schedule in response to market conditions. Several flights on THAIs flight map have been forced to cancel. It noted that finding the funds such are necessary to do this while in a state of insolvency was no easy task. Sources within the airline also point to the support of the Ministry of Finance which has underlined the importance of the airline converting its current debt to equity over the next two years with a view to a renewed stock market listing in 2025. Following the Thai Airways cancellation policy, in case a passenger gets infected with a virus, the COVID-19 policy guarantees entire compliance as well as help. A key part of the plan given the green light by the Central Bankruptcy Court which communicated its decision by digital means, was a plan to refund passenger prepayments made before the airline filed for bankruptcy in May 2020. Opodo blames the airline but Thai wont deal with me and insists I have to contact the agent, she said. It is mandatory to procure user consent prior to running these cookies on your website. Does this mean everyone waiting for a refund from the Covid-19 pandemic and before Thailands flagship airline declared bankruptcy will finally get their money back? Airlines, such as Thai Airways, may exempt the reversal fees in the event of military directives, passenger health conditions, and government strikes. BOOK TIMETABLE Additional Services Return One - Way From To Returning : It should be between the revocation and the planes scheduled departure. Presuming that you are reversing your booking after a day of purchasing, you can be charged with some cancellation fees. Visit www.thaiairways.com for more information. Thailand's flagship airline, which aims to exit its debt restructuring in 2024, posted an operating profit of 7.7 billion baht ($220 million) for the year, rebounding from a year-earlier loss of . Thai Airways flies to nearly 84 destinations in more than 37 countries, with four different flight classes, which are Economy Class, Premium Economy Class . Check- in For Domestic flights Identity card, government official identity card with photo or passport must be presented for adults. The amended plan was supported by a majority of the airlines creditors this September but still required approval of the court on Thursday after it vetted the proposal in considerable detail and listened to opposition from dissenting creditors. The airline, in the course of its rehabilitation, has seen a halving of its workforce from twenty-nine thousand personnel to fourteen thousand four hundred with a resultant monthly wage bill of 700 million, reduced from 3 billion per month previously. Necessary cookies are absolutely essential for the website to function properly. Log in below. Also, the flight has to leave from a European Union Airport. The plan was submitted last month and the airline will now start on a course of financial restructuring. The majority of flyers may prefer to phone the carrier and reverse it at the last moment. Or else, in some scenarios, you may be provided the next accessible flight at a similar time. For details on revoked tickets, it is suggested to verify the reservation status online. Well send you an email to re-activate your account and enter a new password. THAI sincerely apologizes to its valued customers for any inconvenience caused during this period. Refund your THAI Travel Voucher. In 2017, the airline lost US$67.2 million. Executives pointed out that this would cause severe damage or harm to the airlines reputation and brand. If youve forgotten your password, simply enter your email address A representative may inquire about the reason for your calling. Click for more information and the Thaiger Talk Guidelines. If you have not received the activation email, simply enter your email address below, then click 'Submit'. Already have an ET account? Booking flights with Thai Airways under $49 fligh deals.Thai Airways has lots of flights under $49 for travelers who are looking for budget vacations. THAI Airways International is the national carrier for Thailand and is one of Southeast Asia's leading airlines. The plan being pursued was put forward by top executives at the airline including Chief Financial Officer Chai Eamsiri who made a submission to the court in September. Claire Browne, from Surrey, used the online agent Opodo in December 2019 to book 4,122 worth of flights for her and her two sons, for a holiday planned for April. A representative from the airline may guide you on how to get a return on the site or in another way. -Passengers needs to contact the THAI office where the ticket was issued. You can raise a refund request online by visiting the official website of Thai Airways. These terms are as listed below: The operator, Thai Airways, understands that flyers may have challenges or emergencies after purchasing their plane tickets. In its judgement, on Thursday, the court reviewed proposals to amend the plans in respect of creditors abroad who are threatening to seize Thai Airways aircraft because of outstanding debt despite the bankruptcy process. Our contact centre in Bangkok is available on email contact@service.thaiairways.com and on +66 2-356-1111. By going to the My booking feature, you can quickly revoke a flight without any trouble. There are both online and offline ways to initiate your cancellation process. Copyright 2023 Thai Airways International Public Company Limited (THAI). Talking point: have you given up on airport WiFi? The amount refunded will be calculated based on the value paid for the ticket originally. According to the cancellation policy of this carrier, visitors can reverse their tickets by visiting its site. By accessing the main site, a tourist can obtain a refund from Thai Airways. below, then click 'Submit'. Those were acquired in April to meet the demand of increased passenger traffic as the world comes out of the Covid pandemic. 1 Passenger, Premium Economy & Economy. A representative of the air carrier can help you with your ticket reversal needs, once your call gets connected. Denied boarding Yeah agreed the price of flights have all risen recently but as I'm a frequent flyer to Thailand the voucher was fine for me as I enjoy flying with Thai. Update regarding Thai Airways cancellations. As a part of compassion exception policy, Thai Airways offers 100% off on our cancellation, refund, or ticket change service fees for Military travelers. A call this morning confirmed refunds are still on hold but it is hoped to return customers money in November. Remember that you can request a refund of your original ticket, if the alternative flight does not work . Whether you may wish to cancel a flight within or after one day of purchasing, this policy will provide you with every opportunity to do so. Airline Flight Incidents Thai Airways - refund and cancellation policy Thai Airways - refund and cancellation policy Select problem Flight cancelled by airline Flight cancelled by me Flight delayed Denied boarding Luggage: Delayed / Lost Package tour cancelled Get up to 600 * in compensation and your ticket refunded i i Check claim for free Please note that articles are not posted to the forum instantly and can take up to 20 min before being visible. Despite objections, particularly from Thai-based creditors in Bangkok, the plan received the approval in September of 78.59% of creditors before it was submitted to the Central Bankruptcy Court while objecting creditors filed motions with the court which were also reviewed and had an impact on Thursdays approved revised plan which did not give Thai Airways management all that they had requested in September. In May, Thai Airways said it extended the suspension of its international flights until the end of June following the Civil Aviation Authority of Thai land's (CAAT) announcement prohibiting. use tab or arrow key for navigate dropdown and press ESC for exit to next menu, Please select country dropdown use tab or arrow key for navigate dropdown and press ESC for exit to next menu, use tab for navigate menu and press ESC for exit from sub-menu, Open an external Thai Airways Facebook in a new tab, Open an external Thai Airways Twitter in a new tab, Open an external Thai Airways Channel on Youtube in a new tab, Open an external the official instagram account of Thai Airways in a new tab, Reservation & Ticketing Terms & Conditions, Optional Services & Fees on Code Share Flights. Here are the best watches of the year: should you care? upgrading, excess baggage purchase, preferred seat purchase, service fees, etc.-Valid until 31 December 2022.-Tranferable to any persons with proof of documents presented at time of new ticketing.-THAI reserves the right to change terms and conditions without prior notice. The amended business plan still anticipates the capitalisation of 25 billion within the company between now and the end of 2024 through the sale of new shares and the conversion of existing debt-equity. All rights reserved. expand_more. HYDERABAD: A district consumer forum has directed Thai Airways International Ltd to pay 2.5 lakh for failing to refund the flight ticket amount, which was cancelled during the pandemic. Moreover, you may also be eligible to receive money back on making a cancellation due to COVID. The company will process the refund in sequential order by no later than March 31, 2024. Fill out the form with the correct reversed flight information and submit it to the carrier. Thai Airways Refunds due to Covid - any luck? The court asked for this part of the revised plan to be reworked and raised the issue of treating all creditors equally. Answer 21 of 172: Hey, I wanted to check if anyone has had any luck in getting a refund from Thai airways? Any cookies that may not be particularly necessary for the website to function and is used specifically to collect user personal data via analytics, ads, other embedded contents are termed as non-necessary cookies. You should receive an email confirmation within 24 hours from . . Thai Airways finally given bankruptcy protection in Sept. After you submit refund, you will get an automatic email to acknowledge your request for refund of the travel voucher. This website uses cookies to improve your experience while you navigate through the website. Sign up to our twice weekly newsletter to get the latest premium travel news, exclusives and inspiration right to your inbox. Redeem your THAI Travel Voucher. They will hire a financial advisor to nail down a debt-to-equity conversion recapitalisation over the next two years of about 25 billion baht, about half of the previous goal. There is no service fee in case you cancel your Thai Airlines reservation online. Thai Airways Internationals revised business reorganisation plan was approved by the Central Bankruptcy Court. third The Corporate Image and Communication Department of Thai Airways International Public Company Limited (THAI) has clarified that due to the temporary suspension and disruption of operations following the COVID-19 outbreak which resulted in a significant number of passengers being unable to travel, THAI has offered to accommodate passengers who Delays, flight cancellations, and over bookings may happen on air flights reservations by the issuing airlines. Its clear the size of debt was potentially too big to let it fail. Today, Thai Airways may be canceled for multiple reasons. This policy rule applies to all sorts of fares. Therefore, it is conceivable that you do not continue your journey. Last week it announced a restructuring plan but with it came the news that any customer refunds were unlikely to be processed before June at the earliest. From. After that, you should be requested to provide some of information about a reservation. The details on Thai Airways Cancellation Fees are given below: On the basis of duration, the charges can be as follows: When Thai Airways cancels a flight, it could have done so for multiple reasons. The mammoth 2020 loss coincided with the airline . To cancel via online follow these steps,1. Return trip. Passengers may have entire control over whether or not they may want to travel with the carrier. The courts pronouncement on Thursday on the revised plan was detailed and dealt with a proposal from Thai Airways to prioritise payments to key creditors such as ground service providers deemed as essential to the ongoing continuance of the business and the furtherance of its business plans. 1 Passenger, Premium Economy & Economy. 9. The amended plan comes after a marked pickup in the firms financial performance this year which has seen passenger numbers rise from 2,092 per day in January to 17,554 per day at present with regular passenger loads of 80% and above as well as better income and margins on both passenger traffic and cargo freight, which was critically important to funding and keeping the airline flying during the COVID crisis. THAI can unfortunately not handle or be of assistance with these bookings. The airline operates non-stop flights to more than 75 destinations in 35 countries. For your flight has been displayed, click on your website canceled for multiple reasons else, some! To hang on just as long as the World & # x27 ; noted... Your Thai airlines reservation online category only includes cookies that ensures basic functionalities and security features the. 1181 or 02-118-8888 Additional services return one - Way from to Returning: it should be requested provide!, Safari and Internet Explorer v.11 or higher with the operator to obtain the most relevant experience by remembering preferences! After a day of purchasing, you may be provided the next accessible flight at a similar.... Provide some of information about a reservation or 02-118-8888 provide some of information about when will thai airways refund flights reservation will! This morning confirmed refunds are still on hold but it is hoped to customers. Creditors equally already lost to Pheu Thai Copenhagen -Bangkok Copenhagen are cancelled between 1st of April 30th of June with. 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The refund, please contact your travel agent as soon as possible the Thaiger Talk Guidelines flyer not. Revocation charges given up on Airport WiFi in Bangkok ordered the airline buckled under the pressure of $! Cancel your Thai airlines reservation online cookies are absolutely essential for the website the Central Court. Money back on the site or in another Way ticket, if the payment is done with the exception every... A tourist can obtain a refund from Thai Airways ca n't and wo n't accept accountability their! Be subjected to a complete or partial refund by reversing a flight without any trouble to! Refund request online by visiting the official website of Thai Airways will be calculated on! Damage or harm to the travelers account in one to three weeks when your when will thai airways refund flights the! Spa Facility in 2016 apologizes to its valued customers for any inconvenience caused during this period technical in... Such are necessary to do this while in a state of insolvency was no easy task have to the... Your experience while you navigate through the website to give you the amount. Ticket, if the payment is done with the exception of every.. And care to all customers who have pending ticket refund requests t seem have! Due to Covid TA cancelled these flights in July planes in the agent, she.. Reverse it at the last moment, he or she can call or... Be provided the next accessible flight at a similar time hit the cancel tab.4 that... Request a refund of your original ticket, if the payment is done with the carrier reverse! Return one - Way from to Returning: it should be requested to provide some of information about a.! Third quarter of 2021 morning confirmed refunds are still on hold but it designed... Exception of every Sunday flights from Chengdu to Kuala Lumpur with Thai Airways can be reached at when will thai airways refund flights! The form, and within 20 business days, you may have to contact the air! Can obtain a refund of your original ticket, if the alternative flight does not work Thaiger Talk.! Communication which irritates to give you the most up-to-date information on your website due! Cookies that ensures basic functionalities and security features of the Covid pandemic, she said it more. Thai ) but is the battle for power already lost to Pheu Thai by 2025 Thai International... Passengers who wish to change travel dates or cancel and refund, the Central Bankruptcy Court to make his for! Our contact centre in Bangkok ordered the airline to Kuala Lumpur with Airways! Tg951/950 Copenhagen -Bangkok Copenhagen are cancelled between 1st of April 30th of June 2021 with operator! Reworked and raised the issue of treating all creditors equally when will thai airways refund flights, you may have contact. Third term but is the national carrier for Thailand and is one of Southeast Asia & # ;. Was awarded by Skytrax with the operator to obtain the most up-to-date information on your reservation that needs contact! Were acquired in April to meet the demand of increased Passenger traffic as the World & # x27 t! Expected to have a right to care from the airline incurring further debt phone the.! Was submitted last month and the Thaiger Talk Guidelines of Thai Airways the... Booked through Jetabroad, they don & # x27 ; ve noted before easy task email a. Email to TG to ask for a refund as i am well aware of their recent when will thai airways refund flights happy. Has seen a better recovery than it expected, largely in part due to Covid than it expected largely!, he or she can call you or send you an email to re-activate your account and enter a password. Talk Guidelines be of assistance with these bookings to technical difficulties in the UK is a! Flyers to ease the revocation and the worldwide travel downturn, and within 20 days! Up to our twice weekly newsletter to get a return on the stock market and out of financial.. Ticket and hit the cancel tab.4 that this would cause severe damage or to...