Moment of truthI had never heard of Shein until a few weeks ago when I saw my teenage daughter shopping for clothes on their website. As of January 2022, refunds are taking 10-15 days due to complications caused by COVID. To view the purposes they believe they have legitimate interest for, or to object to this data processing use the vendor list link below. Dilha is a writer who loves composing poems and going into deep research on all kinds of tech stuff that they dont teach in school. A general client cannot be blamed for panicking in a similar situation. But it is necessary for you to pack the items in the original packaging while making a return to SHEIN. 1. Lets say, there are multiple users from a single region who applied for a return. 3. Is it going to happen in future returns? Save my name, email, and website in this browser for the next time I comment. Learn how your comment data is processed. To return your item, you need to ship it to Sheins return center. 10. Hi Cheryl Marsden, In this case it is your choice, but if you want to make the return and you talk to SHEIN you may have to return the money or maybe not, depending on how they decide at that time. I got this message too. Let me know in the comments. They are very generous to their customers. Yes, there are several clothing items that CANNOT be returned. Keep your item in its original condition with all the tags and hygiene stickers attached, and mail the item (s) back. You can use any one of the following types of SHEIN shipping fees. However, the following are the important key points related to SHEIN returns. You cant return Bodysuits and underwear. Were you told immediately that you would receive a refund without returning, or were you told a few days later? What do I do? Shein's customer service is notoriously unresponsive, making it difficult to get help if you need it. SHEIN will take up to 7 days to process your refund without including shipping charges. Most SHEIN users have faced quite a few drawbacks due to issues related to the delivery of the order and other difficulties like returning it. You cannot return on-sale items if they are labeled as non-refundable upon purchase. They will not reimburse the shipping or any insurance added on order, however provide free returns on your first order. I made a huge order for vacation and Im returning most of it. See Also: Is Shein a Legit Company? We and our partners use data for Personalised ads and content, ad and content measurement, audience insights and product development. 6. The items are too small and we want to exchange for larger sizes. Rating: (excellent) The money refund will be made 10 days after Shein receives your package. The "Order Detail" page will be displayed. Shein App According to Shobert, returns cost retailers about two-thirds of an item's original selling price. Though it's kind of weird. Step 3: Select the logistics details for delivering the item back to the Shein. This makes the shopping experience on SHEIN very easy and cool. 3. Hi Wanda G Beatty, Click the "Order Details" link. 3. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. You simply login to your account and start your returnNO receipt required. Theres an option to populate a QR code on the SHEIN app instead of printing a barcode. 2.Find the order in "My Orders", click the "Return Item" button. If this is the first time this has happened to you and you want to notify SHEIN, it is most likely that they will not ask for the money back since it is their mistake for assuming that the order had not arrived. Refund: The Refund Will Be Initiated In Your Shein Wallet Or Original QuickPayment Account As Per . And then press Submit. If the item youve requested is available, youll be given an exchange. Types of SHEIN Points, How SHEIN Customs works and how you can avoid them to avoid paying [2023], Can you resell SHEIN clothes to do business? [My experience] 2023, How to make a return on Bonprix and get a refund [2022], How shipments work in Cider, how to get it for free? But if you want to make a return then you will have to notify SHEIN that you have the order and the refund was not appropriate. Returned products must be unworn, unwashed, undamaged, and have the original tags/packaging attached and hygiene sticker intact. What if I changed my mind and some things are not opened but they are intimates? How to respond. If an item is marked as non-refundable at the time of purchase, you cannot return it. Your exchange is FREE as long as its your FIRST exchange/return on one corresponding order number. You have 45 days to return a piece of clothing after you've received it and returns usually (unless there's a promotion) cost $7.99. You are welcome to keep the item without returning it, no return label will be sent. (note: one-time chance only). Mobile number or email address: CONTINUE. Because they have included original packaging points in their return policy guidelines. You are not the only one, read below there are many customers like you. Why Does Shein Refund Without Returning The Item. I issued an return of a $8 dollar dress, I can't find any return label and I noticed that the money has already been returned to my bank. I ordered 3 items and they all came without tags. You can try on clothes purchased by Shein before returning them, but you cannot return used or worn items. If u can remove original label great. she is currently persuing her degree in genetic engineering. Please do not send your return to the address on your package. So, if you got this type of free service then dont feel suspicious. On Shein. An exchange will be issued if your requested item is in stock. Manage Settings Shop Collections From SHEIN. [Updated 2023], How to buy at AllyLikes? Industry Average. The reason for providing such an option to the clients is not because of any ill intentions. You will receive a return number from SHEIN and you will be able to see the guidelines for returning items. This includes processing and shipping time, so your returned item must be postmarked no later than 45 days from the day you paid for the item on the Shein site. If you want to return any product that is not according to your expectations then you will not get a prior refund all the time. SooooI guess Ill keep it for my next skinny formal event , same thing for me trying to return 40$ boots. Find many great new & used options and get the best deals for Shein Dark Emerald Green Glitter Studded Velvet Dress L 16 Gothic Glam Party at the best online prices at eBay! Sheinis a clothing company which mainly targetsfemale customersbut they provide men and children apparels also. 4.Select the return method and refund method, then please pack up the item (s) to be returned with the original packaging. But we suggest you contact customer support before going to start your return. Shipping error: if there is an error with the shipping address, the shipping company will try to contact you to solve the problem, and that will imply a delay but at no time will they a refund of the money since the shipping address error will be the customer's problem since it was he who specified the shipping address. Yes, you can return items on sale so long as they meet the return policy standards. Open SHEIN app, log in to your account. Previously when i have had to return items all they did was scan the barcode and they told me it would be shipped out. Check Here: Can You Make SHEIN Return Without Original Packaging? This is the message I was sent: To our valued customer, we are happy to provided you with a priority refund for this item.You are welcome to keep the item without returning it, no return label will be sent. How do I return items without having to purchase the packaging? Subsequent returns will not be free however. They might have it all figured out. Although a clear-cut explanation of the refund and return policies is provided by SHEIN, a delay in their response can get users frustrated and anxious. When opening your order carefully cut across the top of package. Good Morning , I received a top this morning . document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); document.getElementById( "ak_js_2" ).setAttribute( "value", ( new Date() ).getTime() ); This site uses Akismet to reduce spam. Heres Everything You Need to Know. Products in the beauty category are excluded from SHEIN. All the customers can return their products within the time period of 15 days from the date of delivery. Online purchases can be hit or miss, especially when it comes to clothes. Can you please provide me with the customer service email for shein so i cant contact them? Next, visit My Order and click the order that you want to return it. Select the items for return and your reason, then submit. See Also: Abercrombie & Fitch Return Policy: Heres the Real Deal on How It Works. . Submit a ticket and check the instructions sent to your email address and your Shein inbox. If not, you can request a refund. Refer to the above article to know about it in detail. Here we have explained all you need to know about getting a refund on SHEIN without returning. Or does it not matter if they are in the correct bag. Whether youre looking to return for a refund or exchange, well show you exactly how to do it in our easy to follow guide. Or. Yes, you can get a refund on SHEIN without returning. So if you received a damaged product or it is damaged beyond repair, or of low quality, or if it is not what you expected, then chances are they wouldnt want you to return the order. More From Your Money: Choose a high-interest saving . (2) Find the order in My Orders , click the "Return Item" button. In about 5-10 working days we will have the money in our account. The package, Your email address will not be published. Choose from the most popular shops or enter their name in the search box. In the SHEIN mobile application you will find the reference code of the garment, you simply have to visit your orders, click on the garment to be returned and then in the product description you will see the SKU code to write down on the garment. After the $80 refund was processed, the second, third, and . Choose your return method. "Firstly, what I notice with the response from Shein with regards to the reviews Shein is very selective with their response. I made three separate orders and I have to return items from two of the orders, can I put them in the same box with one return label on it? You can make returns up to 45 days after making your purchase. If you forgot your password, you can click on Forgot your Password? and follow the steps. Your blogs are really amazing with lots of information. Returns and exchanges will be free if it's your first time returning. Or how did you get in touch with someone? Return Method: Exceeds The Return Time Limit. I went ahead and messaged their customer service, and they responded saying that the reasoning was because I was a "valued customer". Has anyone gotten lucky with getting this message more then once when doing a return? It all starts with one click or tap of a button. Return an item without returning it? Shein refunds take 7 days to process upon receiving your product. To clarify, you get one free return per order, and it can even be for MULTIPLE items in an order. With that said, whats been your experience with their policy? Step 4: Print the returning label. Select the order of the item (s) that you would like to return. And it doesnt depend on the cost of the item as well. Thanks to commenter Julianna for clearing this one up. Free Shipping On 35+ Free Return - 45 Days 1000+ New Dropped Daily Get 3 Off First Order! Theyll then process the exchange once they receive the return package. i would like to return hem but when i get tp PEP stores i am told i need a token for each item whilst Shein only issued 1 token.Please help. 1.Sign into your SHEIN account. If you have already used first free return then next time you will have to pay shipping charges of $7.99 USD. Yes, you will get your money back after the cancellation of the order. posted 2 years ago - Anonymous. same thing happened to me too and i don't want to get scammed haha. See which items are excluded SHEIN return policy. Thank you, for writing and sharing such an amazing blog post. Returns are readily made available for products that were delivered within. It all just needs to be returned at once, in the same package. 2. Customers can return unwanted items to SHEIN within 45 days from the date of receipt. Shein has also been known to accept products that include the tag unattached; however, that is not written in their return policy. When I cant put in a box all items that I want to return, what should I do? You have 45 days to get a refund from the company post purchase. 16 Questions About the Shein Return Policy AnsweredFinally, Zara Return Policy: Heres How to Make Returns Easy, Is Shein a Legit Company? First-time returns are free. On Shein : r/OnlineShopping. Lucky ! All the original tags and labels must be attached to the products. We hope that you have got the answer to how do I return items to SHEIN without original packaging? If you have requested a refund via the SHEIN wallet, you will receive it in 2 days. First we will receive an email indicating that the refund has been processed successfully. 3- Next, click on Return & Refund Record. Comparative 2023, VAT on Aliexpress Is it included? If you need to return items Shein prefers that u reuse the same packaging by taping along your cut. Are in the beauty category are excluded from SHEIN and you will receive email... 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