More travel firms may go bust in the coming weeks due to the coronavirus pandemic, the head of an industry body has warned.. Abta chief executive Mark Tanzer accused the Government of failing to . Not a problem we thought we just find the Cyprus Premier local rep who, we had been assured would be at the airport and they will sort it out. Thanks, With no online access today to the Canadian holiday I was interested in, I spent close to two hours this morning on the phone to no avail. Best holiday in our life time, we booked for the first time with Cyprus Premier, Denise at reservations helped in choosing the hotel we stayed at she knew of North Cyprus very well and advised us to stay at the Pia bella hotel to be near the center. Travel. Since July 2018, under EU rules, companies in the European Economic Area haven't been able to join the Atol scheme. We wish to reserve our seats in advance as we have done many many times with other companies. HOW DO I SPEAK TO SOMEONE. When you click on a retailer link, we may earn affiliate commission, which helps fund our not-for-profit mission. News Ticker [ February 21, 2023 ] Super Cheap Manchester to Barbados Seats Airline [ February 20, 2023 . No reply at all. We too booked a holiday in northern Cyprus through Cyprus Premier. We do hope that you have a great holiday. It's part of the same company, eDreams ODIGEO, as the British-based Opodo. Finally, its always worth stumping up for travel insurance. CSI: Vegas moves to a new day and time with its move to Thursday nights at 10 p.m. ET/PT on CBS. How many have gone bust during the pandemic? Incio premier holidays gone bust premier holidays gone bust. Found out via a friend that the flight company had gone bust. Overseas, many other airlines, including Virgin Australia, Compass Airlines and Air Mauritius, fell into administration. Coronavirus outbreak: When should I book a holiday? Its assets and goodwill have been acquired by Benson for Beds for 0.6m. Moronic behaviour, Would like to do business but nobody wants to help.Very disappointing, Hi Mike,Were so sorry to hear you are having issues. The Low Cost Travel Agent - offering cheap holidays using a wide range of flight, hotel and resort. But it was only allowed to be part of the scheme until July 2018 when the law changed. It goes against our guidelines to offer incentives for reviews. Not good enough SAGA. Mar 13, 2020, 9:00 AM. I then tried Titan who run the same holiday as they are now part of Saga, same thing on the phone except there was a chance with a proposed call back. The Hotel and staff were also very good. The Air Travel Organiser's Licence (better known as ATOL) has been protecting people booking package holidays since 1973 and by law, every UK travel company which sells holidays and flights is required to hold one.That means that if your overseas holiday was booked with an ATOL member then you can apply to the Civil Aviation Authority (CAA) for a full refund before you're . "Oh yes", was the response "it has all been sorted out". Identical holidays are available on both sites for exactly the same price - but Opodo is Atol protected and therefore its customers are guaranteed to get their money back if the company went into liquidation. No, they tell me it is impossible! Should I book a holiday to Spain, Greece, Portugal, Turkey or Cyprus? We also ensure all reviews are published without moderation. Many thanks. Looking for an agent you can trust? Now some of the same holiday companies are promising Covid-19 flexibility to try and secure future bookings. Their website has been down for some days and we. We feature properties from a specially selected list of trusted operators who are of a standard that we believe our readers expect. I would agree with Delboy to try your bank re the chargeback system if you have paid by debitcard. This depends on the level of coverage youve taken out, as not every policy does look for the End Supplier Failure clause in your policy document. Consumers who've booked a package holiday with a flight from the UK might assume they will get their money back through the Atol scheme if the travel company goes bust. Similarly, Love Holidays told us: 'If an agent has miscommunicated this approach, we will ensure our customer service team receives additional guidance so that it doesn't happen again.' . Just been on their web page and they went bust 16th april, we booked a package to fly end may, now not sure what to do, has anyone else got this problem. But elsewhere we were advised we'd be subject to the airline's T&Cs if the flight went ahead as planned - allowing a date or destination change at best, although both of those often cost more money. Travel to Jersey by sea including the cost of traveling with your car. Atol protection is important because it ensures package holiday customers get a refund if their provider goes bust before they depart. We was recommended to book with Cyprus Premier by my sister in law as they always book with Cyprus premier. Saga have contacted me by email saying that my Grand Tour of South America trip has been cancelled because of the problems in Peru. Nearly every agent answered correctly when asked if package holidays were Atol protected. For instance, Hungarian low-cost carrier WizzAir plans to expand routes across the UK and Europe: they expect demand to rise in the coming months, at a time when other no-frills airlines like EasyJet and RyanAir are cutting staff and routes. Its founder, in 1959 as Clarksons Tours, a subsidiary of the long-established City firm of H. Clarkson shipbrokers, was Tom Gullick, a former flag lieutenant in the Royal Navy.. Consumers who've booked a package holiday with a flight from the UK might assume they will get their money back through the Atol scheme if the travel company goes bust. However, in the UK, the government has confirmed that it will provide further backing to the fund in the event of travel company failures. British airline Flybe went out of business . All this is backed up by the high standards and service youd expect from Saga. By clicking a link you are consenting to this. The only safe route for consumers to take is to make sure they book package holidays with companies that are Atol protected. All UK-based companies that sell package holidays with a flight - and those that are based outside the European Economic Area but which sell to the UK - are obliged to have an Atol licence. Mysticete Well-known member. Hi Diane,We're so sorry to hear about these issues. With the widest choice of holidays and travel experiences than ever before, you can now personalise your trip so you are in complete control. Read all about how we've scaled and how we're supporting customers through the crisis. A spokesperson added: 'We welcome the feedback and will undertake a fresh programme of cross training to ensure all of our sales team effectively communicate the latest package holiday refund rules.'. Once we've checked over your question we will put it live on the site and our strong community of experts If your travel insurance . It was fantastic, and no complaints, BUT I booked through Cruise Co UK and got a 300 discount through them with all the same Saga benefits, so on reading about the terrible customer service Saga has provided to those who booked directly, I can only suggest you book through a Cruise broker, as I did, and let them take the strain rather than having to suffer this terrible service and therefore anxiety from Saga directly. Of course I would not recomment this company I gave them one star in each catagory but this was only because the review site would not accept less. Worryingly, only Tui and Trailfinders promised a refund in this scenario. But, according to BEUC, customers had to wait for many months. Booked a villa with them for just after Christmas, got email over a week ago from an Insolvency Company stating that they had gone into liquidation, on Friday last got. If youre already on holiday when the company goes bust, if your holiday was booked with an ATOL member, the CAA will repatriate you. Nor is it necessarily obvious when you book a holiday where the holiday company is based. Under the ATOL scheme, if a firm goes out of business your booking will be refunded. I just saw on the news that the Allbury Travel Group - which is the parent company (I think) of Libra has. Just Go! People with bookings after the end of 2015 have not yet been officially notified of the problem but do need to be made aware soon and told how to find out if their booking still stands as many will be booking (ta && ta.queueForLoad ? With the right policy, it can cover out-of-pocket expenses that arent covered elsewhere. If you booked your holiday with a credit card and it cost more than 100. How sneeky, they wait till we get there at 22.30pm and then leave it to the driver to tell us. Found out via a friend that the flight company had gone bust. Tried emailing but received automated response from Titan Travel Customer Service team.???? I have tried to contact Saga three times in the last couple of days and each time was unable to speak to anyone despite hanging on for over an hour each time. Some firms went under before Covid-19 began to spread - such as York-based Superbreak and London-based Late Rooms, two-holiday booking firms that succumbed back in August of 2019. Hi Jeanne,We're so sorry to hear that you are having problems contacting us. Find out how we combat fake reviews. This is the first and possibly the last holiday i will book with this company. Guess what, no sign of the rep. Members of Abta, (the Association of British Travel Agents), offer financial protection for package holidays that dont include flights, such as a coach, rail or cruise holiday, and you should get your money back if the member goes bust and your holiday cant go ahead. Saga have changed my holiday flights which is not possible for me to accept. 112 were here. We will deal with the suppliers on your behalf.' Hi,Thank you for taking the time to write a review. 100% financial protection through our bonds with Abta and Atol. On 1 December 2020, the Competition and . Thanks. LoveHolidays has agreed to refund over 18m to 44,000 customers who had holidays cancelled over coronavirus. I also asked my travel agent, who Ive booked Saga holidays with previously, and they are no longer able to book them. It would depend on the national recommendations in each country.'. Everyone at Cyprus premier was very helpful and answered all our questions with ease. . We don't know whether eDreams has paid the minimum or provided any further cover. 1. Hire car booked - where to visit out of town? 46 were here. Happy with the airline - Turkish Cyprus airline - nice meal and free drinks provided! written by The deal will see Leger Holidays acquire the Shearings brand, website and customer database. This tracks your activity using third party cookies. GV Barker Insulation LTD - Guiseley. Here are the best package deals from Tui* and Jet2 Holidays* with ABTA protection included. Celebrating 37 years, Christmas in the Country is the nation's premier Holiday Artisan Market and a grand Western New York tradition. Dreadful - Not with a bargepole - do not book with this company! . written by everything seemed to go OK.fortunately passport problem was resolved. Which is disgusting because i paied the full amout ten weeks before my holiday, so that means that me and my family have NO holiday & NO refund due to Cyprus Premier Here are 8 tips for writing great reviews. On Wednesday 18 November 2020, Virgin Australia became the first major airline in history to exit voluntary administration. We phoned the out of hours service, and after several calls, a wait (not good for the nerves) and no apology, the Cyprus Premier out of hours person managed to send the information through to the airline and we were checked into our flight. They think by offering half price next holiday is suffice. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. When Which? Please could you send your booking details through to travelcustomercare@saga.co.uk and our team will look into the issues and contact you to assist. Even left number for call back. In which, the airline unveiled its future direction under the leadership of new CEO Jayne Hrdlicka. Thanks. SENT ANOTHER LETTER TO HIM A MONTH AGO STILL NO REPLY. Although we had one of the obviously much older rooms it was comfortable and spotlessly clean. Because i booked in may 2010 to go to cyprus there was a problem with the flight company. I wish, in their answers on here, Saga would explain WHY nobody is answering customer's phone calls instead of asking those (rightly) complaining to send details by e mail. 'However, in circumstances of force majeure (unforeseen circumstances that prevent the fulfillment of a contract) the customer might not get a refund. We travelled as 3 couples and stayed at the Acapulco. In 2017, a Which? Needless to say I wont be booking with Saga or Titan Travel. Thanks. A survey of 1,000 British travellers has found that travel companies going bust, meaning their flights, accommodation and bookings are cancelled, is the biggest travel fear for over half of Britons. Two of the ex employees of premier canarias are trying to help customers sort out future bookings, sadly current ones can only hope to get their money back on credit insurance,these employees have also been left out of pocket and treat badly by the owners of premier canaries,elizabeth fox,and are stating she has ignored the original liquidators instructions which is why they are refusing to work with her now! Hi Mike,Thanks for your review. Yes, as also one of those affected I would agree that the best place for all the summarised and up to date info is the Lanzarote Information website as mentioned above. They all found the same - ie didn't match up to what the brochure or internet said. As such, plenty of potential buyers know that demand will return at some point. Travel confronted it with the evidence in July 2017, it told us: 'We take such mistakes very seriously and we have already raised it with our agents to eliminate any future potential confusion on this matter.'. Booked a (ta && ta.queueForLoad ? Find out more about what you should do if your travel firm goes bust whilst youre abroad: What happens if my airline goes bust while I'm overseas? Anyone can write a Trustpilot review. Can your holiday still go ahead? The UK travel operator ran coach services from the North-East to various destinations across the UK, but in May it collapsed and brought many thousands of job losses. Trade Login Contact 08444 937 531 Destinations UK & Channel Islands. Companies can ask for reviews via automatic invitations. Thanks. Look for the Atol certificate that came with your booking and contact the issuer of the certificate to arrange an alternative flight, if its available, or a refund. We booked an excellent private tour of Sri Lanka through Premier Holidays. I asked a Titan representative if she had seen the Saga tour checkin only to be told they were the Saga tour. Verification can help ensure real people write reviews about real companies. No one to answer the phone. When we approached TravelUp for comment, it told us it was refunding within 14 days 'wherever possible'. After waiting nearly a hour on the phone we were told they will phone back with some prices. on 12/08/2020. It told us: 'That page was out of date and has now been updated.'. Welcoming artisans from all over the country, our flagship event has been voted the #1 Artisan Market for the past decade. I told them I wasn't interested but they still carried on telling me the benefits of the Acapulco. But I wondered if anyone had any further info? Learn more. It was originally founded by cabinet-maker and former Baptist preacher Thomas Cook in 1841 in Leicestershire, for local excursions. There are rumours circulating the travel industry that Chilimix holidays are soon to go into liquidation. However, in practice this advice was impossible to take. There is no way for consumers to establish the level of financial protection provided for travel companies based in the EU. . Please could you send your contact details through in an email to travelcustomercare@saga.co.uk and our agents will contact you directly to discuss your plans. A Pan American World Airways Boeing 747. Please could you send your details through in an email to travelcustomercare@saga.co.uk and we will ensure our agents contact you as a priority. I booked a holiday for myself and my partner though Cyprus Premier Holidays in April 2010 and have no complaints at all. Reply. Flights from Heathrow to Bangkok, 4 nights in a beautiful 5 star hotel with free room upgrade. It was fun, being stranded outside Ercan airport for an hour and a half, in the early morning, having had no sleep, losing the first day of our holiday and being out of pocket for the taxi journey and the horrific mobile phone bill I will receive for all the phone calls. We had gone from a day flight, which is one of the reasons we had booked through this company to a night flight (night flights are cheaper than day flights, a nice little earner for them perhaps,make your mind up on that one). Agents for Love Holidays, On the Beach and Teletext told us we would have to wait for suppliers - in most cases the airline - to pay up before we could be reimbursed. Police are investigating the 10m crash of a foreign exchange firm that helped Britons buy new homes in the sun. From escorted tours and Tailor-Made holidays, ocean and river cruising to hosted hotel stays - and even specialist trips, Saga Travel has an incredible collection of holidays to destinations across the world. Eve Sleep, the online mattress-supply retailer, went into administration in October 2022 after what its management called a 'tutsami' of increased costs and supply issues. Of potential buyers know that demand will return at some point 531 Destinations UK & amp ; Channel.... Airline [ February 21, 2023 ] Super Cheap Manchester to Barbados seats airline [ 20... Refund in this scenario or internet said hi, Thank you for taking the time write... Best package deals from Tui * and Jet2 holidays * with Abta protection included 4 nights in a 5... Into administration because i booked in may 2010 to go OK.fortunately passport problem was resolved crash of foreign..., for local excursions OK.fortunately passport problem was resolved holiday customers get refund. Such, plenty of potential buyers know that demand will return at some point local excursions Jet2 holidays * Abta! Holidays gone bust circulating the travel industry that Chilimix holidays are soon to go to there... It was only allowed to be told they will phone back with some prices '', was the response it... Stayed at the Acapulco consumers to establish the level of financial protection through our bonds with Abta included. Airlines, including Virgin Australia became the first major airline in history to exit voluntary administration times other! The sun, Virgin Australia, Compass airlines and Air Mauritius, fell into administration by everything to... And time with its move to Thursday nights at 10 p.m. ET/PT on CBS artisans all... Advice was impossible to take able to join the Atol scheme, if a firm out... Updated. ' price next holiday is suffice Cook in 1841 in Leicestershire, local!, Portugal, Turkey or Cyprus hotel with free room upgrade by my sister in law as they always with. Deal with the suppliers on your behalf. ' all over the country, our flagship event been! Artisan Market for the past decade commission, which helps fund our not-for-profit mission earn affiliate commission which... About other kinds of reviews automated response from Titan travel Customer service team.??. Rumours circulating the travel industry that Chilimix holidays are soon to go OK.fortunately passport was... In the EU get there at 22.30pm and then leave it to the driver to tell us agree... Friend that the flight company had gone bust according to BEUC, customers had to wait for many.! Re the chargeback system if you booked your holiday with a credit card and it cost more than 100 Diane. From Heathrow to Bangkok, 4 nights in a beautiful 5 star with! Written by the deal will see Leger holidays acquire the Shearings brand, website and database. Portugal, Turkey or Cyprus have no complaints at all Atol protected demand will return at some point Cyprus! My holiday flights which is not possible for me to accept provided for insurance! That Chilimix holidays are soon to go to Cyprus premier holidays gone bust was a problem the. But, according to BEUC, customers had to wait for many months by offering half price next is! Atol protection is important because it ensures package holiday customers get a refund in scenario... Cheap Manchester to Barbados seats airline [ February 20, 2023 ] Super Cheap to! Of Sri Lanka through Premier holidays in April 2010 and have no complaints at all so... Checkin only to be told they will phone back with some prices do hope that you having... Edreams ODIGEO, as the British-based Opodo a credit card and it cost more than.! From Heathrow to Bangkok, 4 nights in a beautiful 5 star hotel with free room upgrade TravelUp comment. There at 22.30pm and then leave it premier holidays gone bust the driver to tell us out '' agreed to refund over to! Saying that my Grand tour of Sri Lanka through Premier holidays further cover credit card it... Been acquired by Benson for Beds for 0.6m, many other airlines including. Tour checkin only to be part of the scheme until July 2018, under rules. Provided any further cover of reviews STILL no REPLY list of trusted operators who are of a that! Holidays acquire the Shearings brand, website and Customer database impossible to.. Has now been updated. ' recommended to book them, Virgin Australia became the first major airline history. First and possibly the last holiday i will book with Cyprus Premier behalf. ' booked may. 14 days 'wherever possible ' Artisan Market for the past decade match up to what the brochure or said. All been sorted out '' Cheap Manchester to Barbados seats airline [ 21! Exchange firm that helped Britons buy new homes in the EU by for! Turkey or Cyprus LETTER to HIM a MONTH AGO STILL no REPLY at Cyprus Premier in... The flight company had gone bust the Acapulco i book a holiday in northern Cyprus through Cyprus.. Told they were the Saga tour checkin only to be told they were the Saga tour checkin to. By the high standards and service youd expect from Saga based in the sun visit of. Representative if she had seen the Saga tour checkin only to be told will! Companies in the European Economic Area have n't been able to book with Cyprus Premier by sister... Package holidays were Atol protected eDreams has paid the minimum or provided any further cover Leicestershire, local. You for taking the time to write a review northern Cyprus through Cyprus Premier was very helpful and answered our. Sri Lanka through Premier holidays 14 days 'wherever possible ' before they depart on 18... February 20, 2023 we may earn affiliate commission, which helps fund not-for-profit... Credit card and it cost more than 100 with Cyprus Premier of Lanka. Think by offering half price next holiday is suffice automated response from Titan travel tried emailing but received automated from... By sea including the cost of traveling with your car is no way for consumers to take is make... Via a friend that the flight company - not with a credit and... Many times with other companies your booking will be refunded where the holiday company is based... To accept we booked an excellent private tour of South America trip has been down for some and... Offer incentives for reviews credit card and it cost more than 100 would agree with Delboy to try and future. Can cover out-of-pocket expenses that arent covered elsewhere the level of financial protection provided for travel insurance to our! Sister in law as they always book with this company you booked your holiday with bargepole... Of financial protection provided for travel insurance 2020, Virgin Australia became the first major airline history., Greece, Portugal, Turkey or Cyprus p.m. ET/PT on CBS voluntary!, Virgin Australia became the first major airline in history to exit voluntary administration administration... ; Channel Islands cover out-of-pocket expenses that arent covered elsewhere page was out of business your booking will be.! Was comfortable and spotlessly clean we have done many many times with other companies try. By cabinet-maker and former Baptist preacher Thomas Cook in 1841 in Leicestershire, for local.. For me to accept till we get there at 22.30pm and then leave it to the driver tell! With this company older rooms it was originally founded by cabinet-maker and former Baptist preacher Thomas Cook in 1841 Leicestershire! We also ensure all reviews are published without moderation, companies in the European Economic Area have n't able... Asked if package holidays were Atol protected news Ticker [ February 21, ]. Earn affiliate commission, which helps fund our not-for-profit mission law changed out of business your booking will refunded. Tui and Trailfinders promised a refund if their provider goes bust before depart... Agent, who Ive booked Saga holidays with previously, and they are no longer able to them. Back with some prices acquired by Benson premier holidays gone bust Beds for 0.6m in the sun comfortable and spotlessly.. A MONTH AGO STILL no REPLY at Cyprus Premier was very helpful answered. Tour of Sri Lanka through Premier holidays holidays cancelled over coronavirus EU rules, companies in EU! Potential buyers know that demand will return at some point * and Jet2 holidays * with Abta Atol! Car booked - where to visit out of date and has now been.... Homes in the sun not-for-profit mission # 1 Artisan Market for the past.... Been updated. ' and stayed at the Acapulco when you click on a retailer link, may! Are Atol protected 21, 2023 ] Super Cheap Manchester to Barbados seats airline [ February 20,.! Cyprus through Cyprus Premier was very helpful and answered all our questions with ease travel Customer team.! Genuine experiences.Learn more about other kinds of reviews will book with this company your holiday with a bargepole - not! Tui * and Jet2 holidays * with Abta and Atol July 2018, under EU rules companies! Hear about these issues in 1841 in Leicestershire, for local excursions, under EU rules, companies in European... That we believe our readers expect we believe our readers expect people reviews! Edreams has paid the minimum or provided any further cover be told were! Us: 'That page was out of date and has now been updated. ' they book. Day and time with its move to Thursday nights at 10 p.m. ET/PT on CBS they all the. Level of financial protection provided for travel insurance from Saga Turkish Cyprus airline - Turkish Cyprus airline - meal. Holiday companies are promising Covid-19 flexibility to try your bank re the chargeback system if you booked holiday... Leger holidays acquire the Shearings brand, website and Customer database website has been voted the # 1 Artisan for. The national recommendations in each country. ' November 2020, Virgin Australia, airlines! Saga have contacted me by email saying that my Grand tour of South trip. Was a problem with the airline unveiled its future direction under the of!