I like this site for selling my stuff. That was not or whom I thought I was buying the product from. I understand the reasoning behind this not being allowed. i honestly didnt even think about it or realize at the time i had made a mistake doing this, but i wasnt trying to get anything past Mercari itwas an honest mistake. Both Mercari and Poshmark are popular apps for buying and selling a variety of items, including clothing, shoes, electronics, home decor, and more. Standard shipping typically takes 3 to 7 business days, depending on the item and its size, and you can choose to either have it shipped to your home, or to a local Pick-up Point near you. And Im paying all of the shipping and commissions too. Im beyond mad over this. The company also uses anti-scam filters and has a team dedicated to ensuring the safety of the Mercari platform. Only showing that item was against rules!!! No one would help me and transfer it in another way. If the seller does not contact you or arrange shipment, you can try the following: Contact the seller via in-app message or use the "Remind to Ship" function to remind the seller to ship the item. But thats part of running a business. This was a brand new flawless ring with zero damage, so we agreed on $150. As such, it is important that you keep your account secure and report any suspicious or fraudulent activity. First claiming she had overspent. Ultimately, the decision between Mercari and Poshmark is simply a matter of preference. Additionally, you may need to consider customs fees and taxes in some countries, which can add to the shipping costs. They also wouldnt refund me my money for Buying 2 DNA kits that were not sealed, which could be dangerous. I was selling my older authentic purses. Mercaris buyers site lacks information for the buyer to know that they are not the seller but a private third party is selling and shipping the product. Sorry for rambling but my lesson was learned just like yours. Giving said Dealer all the power and ability to control the solution. Customers make an offer and you can provide a one line explanation as to why you accept or decline. My seller just replied to my 3 messages and said she shipped it. This plan covers the cost of reshipping or refunding the purchase price of an item if a delivery is delayed more than 21 days after the estimated delivery date. Whether the package was mis-scanned or the delivery address changed, weve got you covered. That one package that had been temporarily lost? **HOWEVER(pay attention here because this is the most important part)** I do this as what I feel is a matter of my due diligence as a consumer.. Listing seemed easy enough , got a message that it was sold- when I had the chance to get back to it there was sign it sold. I responded with Why? Now here it is 2 hours into writing this review as we all know phones like to mess words up change sentence structure and forces to revise almost everything weve written. At Mercari, we strive to provide speedy and reliable shipping to our customers. If you cant afford the real thing then you would never.know you bought a fake. (I think they should improve this functionality of Mercari). Verifying my ID was a pain, couldnt get the app to accept the photos, so I ended up going through the hoops and emailing pictures of myself and my ID and finally got it verified. I know he had blocked me because I was furious when this was all happening and wanted answers. It wont go through. document.getElementById("ak_js_1").setAttribute("value",(new Date()).getTime()); Your email address will not be published. I had one attempted return on brand new Guess Over the knee boots that was denied, after almost a week. If you want to offer a lower price and still keep a profit margin, best way is to chose buyer paid shipping. Thank you for your input! If you find a place, post it or message me please. Imagine my embarrassment when she opens the package and theres a damn ribbon in the envelope. Ill be deactivating my 2000 listings and leaving their site over this, off principle alone. So, why on earth would I ever reach out to you for anything, ever again? I got crickets as a response. Yes, they side with the buyer so you are stuck taking the item back but your still not screwed. Ive had a very small number of people say a wallet wasnt as big as they expected or a leather jacket wasnt leather. When an item sells, Mercari will send you a shipping label electronically, and you're obligated to ship within three days. She was going to maybe pay for that Priority Mail; 3. When the pictures clearly show a measuring tape and exact size of something. Mercari Prepaid labels ship to all 50 states, including the District of Columbia. You wont get your money for that sale! What happens if a seller doesnt ship in the 3 days? Shipping time frame I am a buyer and a seller! Flag her account! If you are shipping items that are light and fairly small, then a standard small-sized box can be used. Step 3: Sell an Item by Creating a Listing. Founded in 2013, Mercari is an online marketplace for selling used, secondhand items. I sell vinyl records on mercari. If you are willing to wait a day or two it costs nothing. Advertising Job Offer : Initiative Director, Digital Partnerships, Advertising Job Offer : Digital Marketing Advisor, Advertising Infographics : The Ultimate Guide to Instagram Advertising (+ Free Infographic!) document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); If youre selling used goods you may save money by selling on, If youre selling more expensive items, consider, I sold an item for under $10 and wasnt told that in addition to their 10% fee they charge $2 to transfer the money to your bank account. She offered me $60 less then my asking price, and told me she was on a tight budget and couldnt really afford it. I see all of the Complaints about this site, BBB, I think they were shut down in the UK. Mercari is a rip off site, RUN, do not walk away. Seller should have enough information to know that they are sending out a gift and label it properly ( Who bought the item) Disappointed in your website, it is inadequate. EBay takes a % of your postage charged, really outrageous. I have never heard of a site that will not refund your money back if you arent happy with the purchase. SCAMMERS, THEIVES, and poor business practices! I sold a piece of sports memorabilia that the buyer reported damaged (810 protective plexi-glass sheet reportedly cracked). They will NOT protect buyers if you brought wrong item by accident, but you can always return it if you did it at retail store. I would NOT try to sell anything more than $10. However, Mercari doesnt provide a way for sellers to rate buyers because of the potential for bias within the system. After selling 37 items on Mercari alone, I dealt with 3 issues with buyers. For what its worth, thank you. "hey i just work a lot and send out a ton of orders so it just takes some time to ship". Each country has different requirements and regulations to consider, but Mercaris Help Center can provide you with more detailed information regarding international shipping options. Im a new seller and am suspicious that Mercari is overcharging me on shipping. I spent two hours on the app and then another two the following up and I picked out who was scamming what they were scamming. Then the Seller blew up my phone with messaging, she wanted me to: 1. After the transaction is rated, no refunds or returns can be made. I purchased them and waited for them to come in. [deleted] 3 yr. ago This is wrong. I gave him a discount on an original UK pressing of kind of blue and sent him the item. If a seller consistently meets or exceeds customer experience expectations, theres no limit to how long they can stay on Mercari. Another guy bought a laptop from me and was happy with everything and that was the first thing he bought on Mercari. perfect example I sold a guy a brand-new Funko Pop. Trust me, not worth it. You can learn more about Mercaris policies and practices by visiting their Help Center. To avoid cancellations, we ask that sellers keep their listings up to date and ship orders as soon as possible. Because of the ability to low-ball Sellers, similar to eBay, they say they limit the offers to I think 20% of your asking price. Mercari takes a 10% fee off the total price listed. This is the worse app I have ever used. The buyer is also protected for any unauthorized payments, as these charges can be disputed and refunded to the buyer. However, if there are any issues with delivery, it can take up to 14 days for payments to be released after the item has been marked as delivered. I never splurged on anything that expensive for myself but apps like Mercari werent around back then, either. Not to be too harsh, a "good" rating might be too nice for delayed communication, not shipping within the 3 days timeframe (weekends are typically excluded in the 3 day count, like item sells on saturday, won't go out until monday). If an item has been marked as delivered on Mercari, buyers may also be eligible for a refund of the purchase price, shipping cost or both, if the item is not received within 5 days of the delivery date. I sent him the video of everything functioning just fine and he said the video was fake. Incorrect shipping cost - if someone can come get your old grill for 25 dollars and the amount of work you put into the process is typing out an address- that's pretty sweet. Like I said it was in a flight case so no need for a box. As mercari is engaged in interstate commerce, I shall see about filing a complaint with ICC and/or FTC. No one to contact to explained. Save my name, email, and website in this browser for the next time I comment. If your order hasnt arrived after 7 days, you can request a refund from the Order Status page. You can typically find this tool on the website of a reputable shipping company. I politely told him I run a business and to come back when he was serious. Come Monday, however, Im going to the bank and reversing my debit card charge, so Mercaris tough luck after 3 days policy can kiss a certain part of my anatomy. Ive been a Buyer and Seller on eBay since they began, on Amazon for a decade. Reasonnbeing Mericari revieved my complaint but issued me a return label on the wrong seller and wrong item. I wish they would allow the seller to split the cost of shipping with the buyer, example $4 shipping cost would be $2 each or split up however seller wants. Finally my favorite feature: Offer to likers. Even if the entire amount a buyer paid for an order is refunded/cancelled, the order total is still included in your unadjusted gross sales calculation. In email was a USPS tracking number. Im so glad I took the time to research this before doing anything. I need a little profit to buy more items to offer for sale. The general rule for Mercari is expect buyers to offer lower bids for items posted. She would maybe mail me the original 3 bras if she could find them; 6. Money back if you want to offer for sale ebay takes a 10 % off! Online marketplace for selling used, secondhand items Mail me the original 3 bras if she could find them 6. The video was fake and fairly mercari what if seller doesn 't ship within 3 days, then a standard small-sized box can be used not to! Can request a refund from the order Status page seller doesnt ship in the 3 days dealt with 3 with... Of people say a wallet wasnt as big as they expected or a leather jacket leather. Or two it costs nothing customers make an offer and you can provide a one line explanation as to you! Offer for sale reach out to you for anything, ever again was the first he! 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