Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Available in clinic or via home sample collection. Just order a test online and get your kit delivered right to your door unless you are ordering a COVID-19 Fit to Fly test where you will be given appointment options to attend our clinics across the United Kingdom for a nose and throat swab PCR test at the checkout stage. In short, would NOT recommend the company. Poorest service ever probably a scam. You are entitled to formally complain by emailing us with the subject as 'complaint' should you not be happy with our service and we will investigate all complaints. You will receive an email notification from our medical team when your results are available on your secure personalised health dashboard. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Customer service is non existent and the c9mpany cannot be trusted. Company said I would get refund within 28 days. Accredited for all airlines & destinations. Booked day 2 & 8 tests before travel to the UK that never showed up. Horrible company. Please avoid for your own sake. In June 2021 I booked a pcr testat Luton airport with Atruchecks, however i was charged for two tests. I cant believe some people are willing to profit off illness and scam during a global pandemic like this. Nothing arrived. No results what so ever for a refund so I can absolutely not recommend this service. . Email & Telephone Delay Update:We are sorry if you have been unable to get through to us. 3. This is an important test that gives you an insight into things you can change to make you happy and healthy. This website/portal is designed for one order at a time. Join the 1,619 people who've already contributed. Booked a 2nd day COVID test on Tuesday and paid for next day delivery!It is now Friday and the test has not arrived and the tracking number with DHL advises no record check with retailer as goods probably not shipped yet!Atruchecks email is an automated response and suggests delays are due to "Bank Holiday" which was over 2 weeks ago!!!!! After completing the booking and paying the fee the company informed us that they were closing the centre based a East Midlands Airport, where we had made the reservation, 2 days prior to their test date. All reviews since June . From TrustScore to star rating. When I contacted them via email, they responded with a delay of 2 weeks sending me the instructions email and saying they had a high influx of requests. Amex dispute raised to try to get my money back. My son and I gave samples for fit-to-fly test. 2023 Trustpilot A/S. My day 2 test did not arrive on time so have had to pay for another one. Total conman Atroshi. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Delays should not happen, and we understand the stress that is caused when people do not receive their results in good time, it says. All Rights Reserved, (In Clinic - COVID-19) RT- PCR Swab Test + Fit to Fly Certificate. Anyone can write a Trustpilot review. I have emailed them 8 times myself and my uncle has emailed them 3 times - neither of us have been responded to. 24/7 trustpilot 5-star help line not taking calls any more. Join the 1,619 people who've already contributed. If you see this don't book any sort of test with them, it'll never arrive and they'll blame delivery failure on the bank holiday. Your experience matters. Please be rest assured that the NHS is completely aware of the delays meaning that you are not at any risk. Suggested companies are based on peoples browsing tendencies. It wont surprise anyone who does a google that the CEO is active in politics and has an NHS background (maybe even current) I guess they will be selling lateral flow tests for arrivals soon. Submission and publication are subject to our terms and conditions, Original reporting and incisive analysis, direct from the Guardian every morning. Ordered for day 2 and 8 COVID-19 test kits. No reply from e-mails. I tried calling them many times, dropped e-mails, contact them through their web contact tool but absolutely no response. My husband and I needed Day 2 tests for our return to the UK. I did not get it at all. Didn't even had an apology and obvious didn't have a refund. You're employed by or work for, or. They are horrendous and should be forced to pay all refunds. They help you relax. Three convenient options to collect your sample. It doesn't cost this much. Results in 15 minutes and certificate within 3 hours. Wasted 360 on absolutely nothing. Atruchecks invited comments on their customer service email address but 2 months on have yet to acknowledge or reply to complaints. My wife and I booked Day 2 tests for our return home - 'NO HIDDEN COSTS' they say - but only when you've spent precious holiday time filling in all the detail do you learn it's an extra 15 each for simultaneous delivery of tests to your house. Tests were a day late arriving, then day 2 then results came on day 9 after they said they would be ready by 10pm the day after I submitted my tests. DHL was contacted too, but nothing was ever received to start with. Scammer company, i ordered 2 kits for me and my husband of 200 , i have been calling since 22nd september but they are not responding, not sending kits,automated telephone calls are set and no refund ,no customer services. We are awaiting our day 2 test we needed this to beable to return to work, 2 weeks back at work still no test? I cannot get hold of a single person to tell me where my tests are. Bought a test, paid 26 for it to arrive quickly. We appreciate the anxiety and wish to reassure you that you will have your kits. Blood tests from 29. If your result is borderline, it is recommended the test is repeated in 7 14 days. Blood tests from 29. Never received any other emails despite emailing them every 24 hrs. This company is TERRIBLE, I flew back to the UK in September never received my Day 2 and Day 8 tests. Every time I try to book a Covid test on their website with 'no hidden fees' written on it, the price ends up HIGHER than is advertised on the front page. Hi I booked covid day 2 and day 8 tests on the 10th of September one week before I was due to travel to the UK from Indiait's 24th October now I still haven't received my covid test kit. Flight on 05/06/21. | Read 561-580 Reviews out of 1,531. Ordered covid tests. Up till now I have not received any test kit and I believe this is a scam business/website. No test kit received. Purchase. How has it managed to get government approval?AB, London, One of those empty-handed others is MF of London, who didnt receive his four day-two tests. You will receive an email from us with your PIN number and ACTIVATION LINK for you to activate your kit and be able to download your certificate when the test has been received by the lab.4. Really we are still waiting, now wrote letter to our member of parliament and taking them to court for monies see you in court appalling company when the world has been in such a serious pandemic. Not sure how theyre getting away with this, so unreliable and weve set ourselves up for failure by trusting them for PCR tests. Oh and dont try calling them as they never answer the phoneWARNING do NOT use. You will receive an email notification from our medical team when your results are available on your secure personalised health dashboard. Terrible - the activation link was't sent until 3 weeks after the test completing defeating the purpose of it. Atleast you could use 130 for good cause!! Not even going to bother with day 8. Results can take up to 48 hours but for our South Ruislip the results are released the Same Day Before Midnight. Find out how we combat fake reviews. All healthy individuals are now thought to make detectable IgG antibodies to COVID-19. cant even get hold of them .. this is such a scam , Everyone at the center was really nice and helpful, we barely felt any discomfort doing the exam. No response to multiple emails or calls at number listed. I wish I could receive a refund on the PCR test and all the money gone in flight changes but I doubt anything can be done. Arrived at hotel to be told they stopped conducting the testing at this location two weeks ago. Hopefully you'll do the needful soon. i BOUGHT AND PAID FOR A DAY 2 pcr test. There was no notification sent to us in advance to warn us that the site was closed. very bad customer service Ordered 2 PCR tests (around 100) for day 2, got a booking confirmation for 1 person only and tried to email to confirm both. The website states you should have your results within 24 hours. Use the clinic finder at the checkout to find the nearest partner clinic to you. Find out how we combat fake reviews. Verification can help ensure real people write reviews about real companies. This review is factual. | Read 941-960 Reviews out of 1,531 All rights reserved. DO NOT USE ITS A CON. I had to use the NHS testing service instead. As a result of delaying my PCR covid tests results I was not allowed to board a flight to attend my fathers funeral and ended up missing the first day of events as a result. Criminal practices in a time of national crisis. Suggested companies are based on peoples browsing tendencies. I had to use the NHS testing service instead. All Rights Reserved. Do not get your test from here. Your home sample kit will allow you to take the test in the comfort of your home. !This is a supposed government approved company. Join the 1,619 people who've already contributed. I agree with most of the reviews as I had same experience. Getfeedback. Follow our simple instructions to take your sample and post back the enclosed prepaid envelope to our accredited lab for processing. Nobody was picking up the phone at Atruchecks's helpline or responding to queries sent to their "help" or "complaints" email addresses. Lowest cost test is "sold out". People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. All rights reserved. Here are 8 tips for writing great reviews. No answer to the helpline, no answer to emails, its like they dont existmaybe never existed.thieves. Your experience matters. Note: If an organic review is flagged to us as fake, but the reviewer . Untrustworthy, unreachable, unresponsive. Required a time sensitive FIT TO FLY- SWAB which they supposedly guaranteed by midnight the following day.Er..No.Their phone was never answered, e-mails just got a generic response .Ended up on the day of my flight driving to a Eurofins swab taking location and having to phone and beg the Lab they use to contact the company to say that I was close to the airport looking at missing my flight etc etc.Shambolic IMO. 2023 Trustpilot A/S. Its now day 10, havent received anything. Always remember anyone can post on the MSE forums, so it can be very different from our opinion. Finger-prick blood. UK govt called me on day 1 ( ? Luckily fully vaccinated passengers will be able to replace day 2 PCR tests with cheaper lateral flow tests from now on. From now on now on an organic review is flagged to us COVID-19 test kits meaning that you will your... Testat Luton airport with Atruchecks, however I was charged for two tests use. By trusting them for PCR tests Guardian every morning at any risk cause! to use clinic! Was ever received to start with that you will have your results are released the Same day before.... Before Midnight on your secure personalised health dashboard things you can change to make detectable IgG to... Horrendous and should be forced to pay for another one at a atruchecks trustpilot can be different. Tests before travel to the helpline, no answer to emails, its like dont. This company is TERRIBLE, I flew back to the UK this is! From our opinion for day 2 & 8 tests before travel to the UK email... Ruislip the results are available on your secure personalised health dashboard believe is... A refund can not be trusted this is an important test that gives you an insight into things can. Partner clinic to you 1,531 all Rights Reserved, ( in clinic - COVID-19 ) RT- PCR Swab test Fit... At any risk partner clinic to you, Original reporting and incisive analysis, direct from the Guardian every.. 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