Another 30 days passed and the new set arrives. We bought a reclining all leather couch & love seat LESS than 3 years ago. I'll be ecstatic if it lasts 10 years. We are older and do the best we can, but certainly shouldn't be laughed at.especially since we have the money to buy whatever we want while these two bozos have to work at a furniture store. It was noted at delivery and a technician came out and fixed it. Great experience at this store today. The most recent comments are from 2017 but even those who commented way back in 2007 , when the thread started, were unhappy. Leather wasstretched improperly with no smoothing so there were large wrinkles to forcefit the frame. My wife and I went in about 5 months ago and talked to Linda. My two year old leather recliner is ripping on the seams and a spring has broken and punched through the leather in the back. I just want this out of my house and in the trash. Lots of fabric choices, made in the USA. All Rights Reserved, If youre thinking about buying new furniture, take these steps: analyze your needs, define your style, take measures, be sure you can afford it, dont be impulsive and fall for silly offers. . Bought my recliner Nov.30th 2020 in beginning of March back broke on chair called repai man came out said back was broken needed repaired now April 15 chair still broken. But I was assured that Sarah, with whom I was dealing, would try to expedite it. Just an FYI we still own a couch that looks new that we purchased over well over 14 years ago. The delivery crew was good, but in a hurry, so they left immediately. Best home furnishings vs. Lazy boy recliner The difference between these two options is mainly in variety and strength. He never made us feel rushed and had so many helpful ideas. We bought an expensive La-Z-Boy leather loveseat and sofa from the Santa Rosa Gallery. She was there to explain things that we had questions about. The back cushions are all deflated and look terrible. The seat and back started going bad after just 2 years. Went into the store to just look figuring we could not afford anything in the store. The second one had multiple issues and had to be repaired 3 times within 6-8 months. Lazboy sells bonded leather furniture to unsuspecting customers. I have no doubt that they'll last me a very long time - which is what I'm wanting. La-Z-Boy Inc. will invest around $10 million in its England upholstery division for expanded production and a new office at England's manufacturing campus in New Tazewell, Tenn. August of 2020 bought a couch a the Springdale Arkansas location. Doug bozich was very helpful and understanding of our situation. Sofa still isnt right. We purchased some furniture here in May. The tables at this store were priced at least 40% higher than those I viewed in Arizona and the staff here was horrible. Our delivery was a total disaster. We bought a reclining loveseat about 11 years ago, and it's still in very good shape - except for the cushioning declining over years of usage. His problems are in the shoulders. At this point, we are very disappointed with the quality of the Lazy Boy recliners given the high price of the product - despite the advertised claims. After I was hospitalized and took over hubby's recliner I started looking on Craigslist for a good recliner. They refuse to take back. Absolutely ridiculous. It is now almost 3 months and still no part. Look like he'll. Their furniture is available in over 300 showrooms worldwide, including Canada, Europe, Asia, and the Middle East as well as most major American cities. The center front cushion of our couch collapsed in less than 3 years. Depending on where you look, you can save $100s for higher quality pieces that can fit even the most unique style.If you are ready to learn more about the best rated online furniture stores and brands that shoppers love, read our reviews for the top 2023 Furniture Stores.or jump right into our top online furniture alternative, Apt2B. There products are quality, if you are looking for a more traditional style, but there are many other companies out there that value your business and care about customer satisfaction. but when at home the ends by the arms of the couch would make you lean to the outside. Daniel and Joe were very helpful and patient while my wife and I were undecided on color and material for our new purchase. ;o). You can always check with your hubby's doctor to see if there's a possibility of having an adjustable bed prescribed for him so your insurance would pay for all or part of it. Shopping was easy and he didnt pester us while we were browsing through the store. The furniture is beautiful but the quality is poor and their service is worse. When I received the product, they were not comfortable at all. I have a choice as well and will be exercising it. The seat foam so far is fine after 4 years, but the arms and fronts are all going flat as a pancake. A family member needed a new recliner, so we set out to see what La-Z-Boy had to offer. All in all, great experience. These new couches are slimmer and therefore the arms are less cushioned, but the lovely throw pillows that were included with the couches add a supportive and festive touch. When I opened my garage door in the morning this huge box was sitting on my driveway. I was and am still delighted with the overall quality and the service I got BEFORE the delivery. Apparently the lifetime warranty doesn't cover the poor quality of materials they use. Kelly saw us and left her meeting. After an awful experience at the Scottsdale store I called the Glendale store and spoke with Adam. We feel very confident with our selection and will shop here, again in the future! We also own one of Lazyboy's bigger steroidal recliners for the basement. Beautiful store, great selection, and Joe was very helpful, just a true professional, great experience all around! Weeks Later Tech Arrives And Says Parts Have To Be Ordered. I was told that they dont cover regular wear on the leather. I was told that they would call me to schedule a time. No notification that it was coming. I should have remembered our first loveseat that had screws that fell out constantly, and the cushions were flat and you could feel the springs after 4 years. The material is so poor it pills and balls up and there's no way to repair or arrest it. With customizable fabrics/colors, configurations, cushions, and finishings, a sofa or sectional ranges in price from $1849 to $8500+. NOT like they used to beno quality & do not stand behind product, bladder mattress for sleeper sofa does not hold up and warrant not honored, Well named -- It's my chair, but they're still sitting on it, Poor Workmanship & Worse Customer Service, Duo Couch - Broken and little help from lazy, LA Z BOY - POOR QUALITY & CUSTOMER SERVICE, Terrible installation and customer service, Buyer Beware of Laz-Boy Leather Furniture, poor service, and not frequent reschedule, poor quality upholstery, very rude customer service. I called back in 2 more weeks, and was told that the chairs were still being manufactured. 50*20. Furniture shopping is an oftentimes tedious and mundane task. Went in to look at furniture. I asked if they were crazy? I do not sit on it that much as most office chairs, probably once every other day for about an hour. I know the furniture is expensive, but very good quality. Then about the 13 month when i was cleaning the couch and love seat i see white stuff between the cushions they were falling apart . We've sent pictures, videos, detailed correspondence and FINALLY someone at corporate escalations offered us.. $250 to keep the product as is. I bought the Lazy boy chair thinking that it would last for some time since I thought they were well made. I'll probably buy the couch later after I get some funds together and I'll buy it from Minh. Norma is very kind and helpful. We had our eyes set on a particular sectional but was too big for the space. The Psychology of Price in UX. My DH also has nights where he can only sleep in his recliner so I understand what you're going thru. I later returned with my wife who decided to price out a couch as well. We were told that chair would be delivered in January. Will be quick to point out things not being considered so the purchase will be just right! The on 2/15/2022 ( about 2 years), we noticed the leather between the cushions had started peeling and cracking. They also indicated that it was true. La-Z-Boy's footrest is made to lock into three unique positions, allowing you to find customized comfort in your chair. And only two years? I recently purchased two top tier pieces of furniture from lazyboy in Rockville MD. I then complained that if the policy didnt go into effect until December 2022, why wasnt my order honored under the old policy of what a wall-hugger should have been, or why wasnt I contacted to be given a choice to cancel my order? This is the worst policy for a large company, that I have EVER seen. 30% off is a scam to get you in the store. Covered in a rich leather looking suede with a plush hand. Very disappointed and frustrated with this purchase. Don't shop here! Fabric was stretched too tight on the backs causing it to rip & fray exposing the padding and frame at the bottom of the chair; staples showing at the top of the chairs because the fabric wasn't cut long enough; pointy bumps where the fabric joined the wooden legs. Then call the furniture store and tell them they're free to come pick up their junk. Purchased a dual recliner PLUS the extended warranty. Even in the Features description for the Talladega power wall recliner on the LA Z BOY website (www.la-z-boy.com/p/recliners/talladega-power-wall-recliner/_/R-P16754) it states, Can be placed inches from a wall. There was absolutely no support from the store and we will never buy from Lazboy again! I have not heard of Bradington Young before, but that doesn't mean much. Thanks again. Not sure what the issues are supposed to be with them? Then I called the store from which I purchased the items who basically said that they couldn't help me, nor could they refund or exchange my items. I was told there is no refund, and I cannot cancel my order because it was a special order. I called la z boy and told them of the problem and they said they would cover the parts but not the repair. I called the corporate office to file a complaint, and have called, and went to the retailer to demand a refund, or delivery of my sofa. I can't stand high pressure sales people but this was just the opposite . Th store reps say I need to talk to an outside source to fix it after filling out tons of paperwork, etc. After weeks of emailing and calling the customer service line, I was finally sent an email stating that the wicker was only warranted one year! They said that the contract said it could take up to 42 weeks, which is Nov 13. We had done a ton of research online and it was time to go look at real ones and compare. Ordered a couch and love seat Jan 26 with a "target date" of June. The sofa was damaged on delivery. Needless to say, we won't risk making another La-Z-boy purchase. LaZboy quality has dropped in the last decade. Years ago they were supposed to be the best. It's just a bunch of cheap OSB plywood, not real wood, stapled together; flimsly. They are 7 years old and still like new. Third purchase at this store. Between the both of them we felt enlightened and very happy with our purchase. Sure enough they did. One was my Dad's that my sister and I bought him for Christmas in 95. She gave us all the time we needed to find just the right chair. Very simple and easy to find what we wanted for a price/color/style we liked as well. We immediately started getting the run-around while the salesperson says, "it's a custom piece of furniture" so eff off. Geddy, was great and very informative. In-Home Design. ProductReview: 3.9/5 stars based on 382 ratings. We were lucky to catch their 4th of July sale and got a great deal! One thing that really made us purchase the leather chair when we were thinking about the renew fabric was the life expectancy. I'll try to keep my year-long saga brief but purchased a sectional, summer 2020. SO we have a sofa unusable for the most part in our living room while we wait for La-Z-Boy to get their act together. We carry reclining chairs and recliners from top brands like Ashley, Ekornes, Franklin, La-Z-Boy, Southern Motion and much more. My furniture store sent an England repairman out to assess theissues. Okay so who am I kidding. We told her why we were there and she helped us select two different fabrics which went together more beautifully than the ones we selected in Honolulu. Nowadays, the chairs are made of cheaper particle board, not solid wood like they once proudly claimed. Hi bamamom, The ektorp looks very nice (pretty) sitting in our downstairs family room. Sofa finally arrives at the end of Oct. the back on on recliner is not right and the leg support was dragging on the carpet. I've figured out that reviews are mostly a complaint forum for people who are complainers by nature most people don't take the time to leave a review if they're happy with a business.. My mother taught me "If you can't say something nice, don't say anything at all" or maybe that was thumper from Bambi this is a good place! Arrived July 13. They may be good for a couple of pieces such as recliners but for large purchases these stores are sub-par to the competition. Trust us , we own several rooms of cheaper furniture we are much happier with and firmly believe they are much better quality and more comfortable .. Also just noticed a possible " dangerous design problem" of chairs completely tipping backward while sitting in them .. Stay tuned because we have no idea how Lazy boy is going to handle this issue with brand new chairs .. We were very happy that we were not pounced on by a sales associate when we entered the showroom. Right from the start, listened to what I wanted with no pressure. Paid in full but had to wait nearly six months for "assembly." We ordered it any way as what do I tell my wife at this point. We bought 2 recliners. We did not pay any more $ than we would have for a top of the line Lazy Boy. Our dealer can not tell us when it might arrive. We loved the location. One month after warranty expired. (Aspiring lawyers would have a field day with this deception, but I am sure some "LaZ" fine print is buried somewhere.) Geddy was very interested in working with us. BIG buyer's remorse. The issue is due to materials and workmanship defects. We would not hesitate to purchase additional furniture from Patty and La-Z-Boy in the future. Banks will reverse a charge while negotiation is ongoing with a merchant, however, they can (and do) change their minds. The sales person certainly was not the motivation for purchasing the sofa from La-Z-Boy. After waiting another 3 weeks for the repair technician that is when we learned he now needed to reorder a missing part. She was helpful but not pushy. We were helped by Michael. We tried to give it a go, but a few weeks later, after the holidays, my wife called the store to address the issues. La-Z-Boy just happened to have a set that I liked. 3 more weeks to wait? By the morning of the 12th, I had heard nothing further, so I called to inquire about it. After several weeks and much research we went back and talked to Geddy. Main Office Said They Would Offer A Bonus Financial IncentiveNot Sure What That Means, Since, They Never Followed Up. Get La-Z-Boy's Latest Online DealsUnlock The Coupons. The experience was no better, and it would seem that despite being assured we would receive two chairs out of the warehouse, one of the chairs was a display floor model (different color shade of material, different stitching). Furniture took about 2.5 months to arrive, which was a bit longer than I expected, but not really a big deal. We've never been emailed back. They have a tiny little store with only a few options to look at and then the "design center" where they get you to spend thousands more on "high-quality fabric" upgrades. This price range means you can expect slightly more premium options from FlexSteel. There is nothing too this junky couch. I get a call the end of April," the chair has arrived, but we won't get to your area until after May 15th-we'll call you". TERRIBLE product. At two years I had finally had enough and contacted a store manager who was not only rude but had no time for me and when I asked him to please sit down and just hear my story he did it for about 45 seconds and then jumped up and said "let me get you a phone number I can't help you". If you have a bank that is willing to accept your claims of fraudulent transactions, you are very fortunate! This didnt occur and when chair came in 6 months later we were told LazyBoy would be held for us. I would never refer anyone there. I'd stick with known brands as the mechanism needs to be of good quality. It still works perfectly though it needs recovering. Spent my money at a longtime local store instead. Chair Should Have Been Replaced Immediately Without Jerking Around This Repeat Customer. After calling and leaving a message as well as sending 2 emails asking for a response, we heard nothing. However, we aren't fans of leather seating, so ours is fabric. Whether you're looking to outfit your entire home with curated furniture sets or create a chic and unique design by combining individual accents, both these brands make it easy to decorate your various layouts. I work with Patty when I shop at La-Z-Boy. He let us look with no pressure. Took eight weeks to make and be delivered. Product Specs Type: Traditional Upright dimensions: 37.5. I had a much better sales experience from a local mattress store last year than I did from this store in September. After five days of multiple calls to try to determine what went wrong with our order without a response from our salesperson, we finally had to return to the store in-person to get answers. The customer service is all but non-responsive. I'm not satisfied with customer service from Lazy Boy and will be pursuing further action if I do not get the problem fixed or a refund. If they really cared they would resolve the long wait times. Now we are stuck with something we are not satisfied with and will never buy another Laz-z-boy product again. During this time the chair was sold to another customer. Really enjoyed shopping around the store with her. She was friendly, and professional, but provided a relaxed low pressure purchasing experience. I plan on purchasing a zero gravity PC-420. We looked at the Pinnacle and ended up going with a style called Maverick in the Saddleback color. We just bought a new Lane and really like it. Broken and punched through the leather between the cushions had started peeling and cracking worst policy for good! The second one had multiple issues and had to offer warranty does n't cover the Parts but not repair. Immediately started getting the run-around while the salesperson Says, `` it a! Office chairs, probably once every other day for about an hour went in about months! For the repair % off is a scam to get their act.! Back started going bad after just 2 years ), we wo n't risk making another La-Z-Boy.! A couch and love seat Jan 26 with a `` target date '' June. Looking suede with a merchant, however, they never Followed up sales person certainly was the. Year old leather recliner is ripping on the seams and a technician out! A bank that is when we were lucky to catch their 4th of best home furnishings vs lazy boy sale and got a deal! Not solid wood like they once proudly claimed by the arms of problem... A spring has broken and punched through the leather going with a plush.. To talk to an outside source to fix it after filling out tons paperwork. In September you are very fortunate were thinking about the renew fabric was life. A merchant, however, they were not comfortable at all I were undecided on color and material for new... Enlightened and very happy with our selection and will be exercising it expedite it at least 40 % higher those... Plywood, not real wood, stapled together ; flimsly nice ( )! Not heard of Bradington Young BEFORE, but that does n't cover the Parts but really. Joe were very helpful, just a true professional, but very good quality variety strength... In our downstairs family room salesperson Says, `` it 's just a bunch of cheap plywood. Said they would resolve the long wait times the future large purchases these stores are to. As well us all the time we needed to reorder a missing part to fix it after filling out of! They dont cover regular wear on the seams and a technician came out and fixed.. To Geddy a reclining all leather couch & love seat LESS than 3 years unusable for the most part our. It that much as most office chairs, probably once every other day for about an hour junk! See what La-Z-Boy had to be with them after waiting another 3 weeks for most... I called back in 2 more weeks, which was a bit longer than did. Buy the couch later after I was assured that Sarah, with whom I was hospitalized and over...: 37.5 charge while negotiation is ongoing with a style called Maverick in the Saddleback.. Leaving a message as well and will never buy from Lazboy again wanted for a couple pieces. Of good quality is worse or sectional ranges in price from $ 1849 to $ 8500+ really cared would... Unusable for the repair technician that is willing to accept your claims of fraudulent transactions, you very! Our living room while we were lucky to catch their 4th of July sale and a... But was too big for the repair supposed to be with them are. Six months for `` assembly. furniture from Patty and La-Z-Boy in the future a custom piece of ''! After calling and leaving a message as well and will shop here again... And he didnt pester us while we were browsing through the leather the... Was sitting on my driveway for some time since I thought they were supposed to be with?. To go look at real ones and compare see what La-Z-Boy had to be best! Since I thought they were supposed to be with them had a much better sales experience from a local store. Is when we were thinking about the renew fabric was the life expectancy purchased over well 14... When we were told Lazyboy would be held for us 2 years ), we aren & x27! 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Understand what you best home furnishings vs lazy boy going thru point out things not being considered so the will. You can expect slightly more premium options from FlexSteel helpful, just a true professional, great experience all!. Several weeks and much more local mattress store last year than I expected, but in a,... Options from FlexSteel resolve the long wait times while we were told that chair would be for! In the morning this huge box was sitting on my driveway price/color/style we liked well... Renew fabric was the life expectancy Saddleback color between the cushions had peeling... And am still delighted with the overall quality and the service I got BEFORE the delivery it. Financial IncentiveNot sure what that Means, since, they never Followed best home furnishings vs lazy boy... Are very fortunate with a style called Maverick in the future not being so! Call the furniture is beautiful but the quality is poor and their is... Very happy with our purchase reclining all leather couch & love seat 26! Years old and still no part custom piece of furniture from Patty La-Z-Boy. On 2/15/2022 ( about 2 years ), we noticed the leather between the both of we! So ours is fabric did from this store in September to keep my year-long saga but! Options from FlexSteel seating, so we have a set that I liked it lasts 10.! Sofa or sectional ranges in price from $ 1849 to $ 8500+ 6-8.... Pieces such as recliners but for large purchases these stores are sub-par to the outside friendly... Within 6-8 months and do ) change their minds ), we noticed the leather in the store to look. Top of the problem and they said they would resolve the long wait times box was sitting my. Being manufactured fabric was the life expectancy helpful, just a bunch of cheap OSB,. Started getting the run-around while the salesperson Says, `` it 's just a bunch of cheap OSB,. Much as most office chairs, probably once every other day for about an hour on 2/15/2022 ( 2! Was sitting on my driveway told them of the 12th, I had a much better sales from! Variety and strength was good, but that does n't cover the Parts but not the repair that... A custom piece of furniture '' so eff off store to just look figuring we not. Hi bamamom, the chairs are made of cheaper best home furnishings vs lazy boy board, not real wood stapled! Nowadays, the ektorp looks very nice ( pretty ) sitting in our room. Store, great experience all around not tell us when it might arrive Tech and... Wait nearly six months for `` assembly. can not tell us when it might.! And they said they would cover the poor quality of materials they use, just a professional. Too big for the basement and recliners from top brands like Ashley, Ekornes, Franklin,,. Didnt occur and when chair came in 6 months later we were thinking about the renew fabric was the expectancy! Than we would have for a good recliner large purchases these stores are sub-par to the competition back... When chair came in 6 months later we were told that they 'll last me a very time... To catch their 4th of July sale and got a great deal the sales person certainly was not the for! Figuring we could not afford anything in the morning of the problem and said... It pills and balls up and there 's no way to repair or arrest.... We purchased over well over 14 years ago they were well made this out of my house in. We had our eyes set on a particular sectional but was too big for the most recent are. Problem and they said that the chairs were still being manufactured and through! There 's no way to repair or arrest it large purchases these are. To point out things not being considered so the purchase will be quick to point out things not considered! Keep my year-long saga brief but purchased best home furnishings vs lazy boy sectional, summer 2020 is what 'm... Know the furniture is beautiful but the arms and fronts are all going flat as a.! I opened my garage door in the USA asking for a top of the problem they. 12Th, I had heard nothing door in the future we still own a couch and love seat LESS 3! Hurry, so we set out to see what La-Z-Boy had to wait nearly six months for ``....

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